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Welcome Pack

(Building Name)

Welcome to Civium Communities!

To the new Owners and Residents of XXXX,

On behalf of Civium Property Group, I wish to extend a warm welcome to you and introduce Civium Communities as your Strata Managing Agents.

Civium Communities are very excited and privileged to be the appointed Strata Managing Agent for XXXXX, and to manage the affairs of the Owners Corporation.

We have outlined within this booklet some relevant information that will assist you with living as part of XXXXX. We are here to assist in providing you with a better understanding and clarifying your rights and responsibilities. Please do not hesitate to contact us should you have any issues or concerns, require further clarification or wish to discuss anything in more detail.

Wishing you a very warm welcome and we look forward to meeting you.

Yours faithfully,

XXXXXXX

Who are we?

Innovate

It is innovation to make your life easier. We understand that you want a result. That is why we set our staff and our systems up with the sole purpose of getting you that result.

Collaborate

You will be working with an expert in every field. Whether it be Insurance, Accounts or Maintenance, you will have the support of an industry professional who knows how to get the most out of your investment.

Enhance

It is at the core of the Civium brand. Our role is to enhance your community so you can maximise the enjoyment of living in it.

How we will enhance (Building Name)

Team

An expert in every field working for you

Systems

A portal that empowers you to make decisions and take action

Savings

Identifying opportunities for saving within every aspect of your Strata Management

Communication

Working together with open lines of communication so you are empowered with the information you need

How we set your team

Community
Manager

Support

The Community Manager is your second in charge. From arranging and organising your Annual General Meetings to dealing with community issues such as noise complaints and pet requests, your Community Manager takes care of it all.

Finance
Manager

Ability to deliver savings

We take a proactive approach to your financial management, including looking for ways we can save the Owners’ Corporation money. Our size means we have a proven track record of delivering savings to our clients across a range of essential services such as electricity, water consumption, cleaning, lift and plant maintenance.

Insurance
Manager

Best Coverage for the Best Price

We work with one of Australia's largest property insurance brokers which allows us to go to the broadest range of insurers and get you the best coverage at the best price. Rather than carrying out your own research, this allows you to focus on which quote and coverage are best going to suit your community. We will be there to offer advice when and if you need it.

Maintenance
Manager

Maintain the health of your building

We will ensure that your building has a structured plan for maintenance and improvements, achieved through a balance of proactive capital works and maintenance, and prompt repairs when required.

Your Team

Community Manager

Why you need one:
As a member of your building’s Owners Corporation, you are required to carry out specific duties under the legislation. Your building can design its own rules and regulations. Under both these functions, your Community Manager is there to support you.

Your Community Manager’s Key Benefit:
Support
The Community Manager is your second in charge. From arranging and organising your Annual General Meetings to dealing with community issues such as noise complaints and pet requests, your Community Manager assist the Executive Committee with it all.

How we will assist you:
Your Community Manager will:
• Arrange and organise all aspects of your Annual General Meeting (AGM)
• Arrange and host any Executive Committee Meetings outside of the AGMs
• Execute or delegate any decisions made at the AGM

Deal with:
• Improvement and expansion approvals
• Complaints Register
• Noise complaints
• Policy Enquiries
• Pet Requests
• Maintain the by-laws / rules
• Recycling & Waster Collection
• Certificate of Sale Requests
• Changes to Property Management (Rental) Partners within the building
• Mediation

Jake Welsh

Finance Manager

Why you need one:
As a member of your building’s Owners Corporation, you need to ensure you’re fulfilling your financial obligations under the relevant legislation.

Your Finance Manager’s Key Benefit:
Ability to deliver savings
We take a proactive approach to your financial management, including looking for ways we can save the Owners’ Corporation money. Our size means we have a proven track record of delivering savings to our clients across a range of essential services such as electricity, water consumption, cleaning, lift and plant maintenance.

How we will assist you:
• Support the Executive Committee by offering insights and financial advice that will allow them to make viable decisions for the Owner’s Corp
• Minimise your financial risk
• Ensure prompt payment by all lot owners so you can, in turn, service them by having the available funds sitting in your accounts
• Provide timely and accurate reporting
• Monitor investment and business accounts to ensure funds are managed appropriately
• Ensure payments to suppliers are made on a timely basis
• Prepare a realistic budget for the course of a year
• Conduct reconciliations of your account
• Process all payments made and received
• Prepare all required financial information before AGM’s
• Make sure you’re meeting all your obligations with the ATO

Sarah Zhou

Insurance Manager

Why you need one:
As a member of your building’s Owners Corporation, you need to ensure your building is adequately insured, both from a coverage and financial perspective.

Your Insurance Manager’s Key Benefit:
Best Coverage for the Best Price
We work with one of Australia’s largest property insurance brokers which allows us to go to the broadest range of insurers and get you the best coverage at the best price. Rather than carrying out your own research, this allows you to focus on which quote and coverage are best going to suit your community. We will be there to offer advice when and if you need it.

How we will assist you:
• Source quotes and deal with insurance companies
• Help you to decide what options are best to cover your building
• We’ll set you up with an insurance cover that covers everything from the permanent fixtures of the building to common property
• We’ll organise a safety audit to ensure there are no liabilities in or around your building which may lead to an insurance claim being made against the Owner’s Corp

We’ll set up insurance that covers you for:
• The building
• Loss of Rent
• Common Area Property
• Flood
• Public Liability
• Fidelity Guarantee
• Office Bearer’s Liability (To protect the Executive Committee
• Catastrophe Insurance
• Machinery Breakdown (if required)

Ashleigh Smith

Building Management Team

Why you need one:
As a member of your building’s Owners Corporation you need to ensure you are prolonging the health of your building by dealing with both proactive and reactive repairs and maintenance.

Your Building Manager’s Key Benefit:
Maintain the health of your building
We will ensure that your building has a structured plan for maintenance and improvements, achieved through a balance of proactive capital works and maintenance, and prompt repairs when required.

How we will assist you:
• Organise contractors for the urgent repairs and maintenance that occur within your building
• Work with you on setting up a regular pattern of maintenance where required. Examples of this would be the organisation of monthly gardening or cleaning to common property areas.
• Ensure you get the best quote possible – sourced from our comprehensive network of Corporate Partners
• Offer you 24/7 service
• Certainty, with compliance as per regulations

Byron Butt

Update Your Details (Insert custom Form)

C-Hub

Introducing C-Hub - Our Online Owner’s Portal
Built-in consultation with our clients, we have developed C-Hub from
the ground up, designed specially to serve the needs of our Executive
Committees and Owner’s Corporations. The idea behind C-Hub is to
make communication fast and efficient for all users from Committee
Members, Owners and the Managing Agent to get results fast.
FeatureBenefit
Pay accountsThrough C-Hub you can not only pay your levies
but also get a view of the financial position of your
Strata Community
A Notice Board for owners
and residents		Empowerment for the entire community.
All Committee Members are aware of what
is happening in their community
A Discussion Thread for EC
members		Assign tasks by merely notifying the appropriate
Civium staff member on the discussion thread.
Raise an idea for discussion on the thread for
fellow Committee members to review
A Video Library of Educational
Content		Not sure about a certain Strata related matter –
we’re here to help. We’ve created a video library
that will walk you through everything you’ll need to
know about living or managing a Strata complex
Contact Details of your Strata
Mgt Team		We’ve got your Strata team loaded into this portal
so if you’ve forgotten a phone number or email
address you can easily retrieve from here.
Your Content LibrarySave all documents or quotes directly into C-Hub
for review by anyone. It’s all about your community.

FAQs / Education (Insert Videos)

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