(Building Name)
To the new Owners and Residents of XXXX,
On behalf of Civium Property Group, I wish to extend a warm welcome to you and introduce Civium Communities as your Strata Managing Agents.
Civium Communities are very excited and privileged to be the appointed Strata Managing Agent for XXXXX, and to manage the affairs of the Owners Corporation.
We have outlined within this booklet some relevant information that will assist you with living as part of XXXXX. We are here to assist in providing you with a better understanding and clarifying your rights and responsibilities. Please do not hesitate to contact us should you have any issues or concerns, require further clarification or wish to discuss anything in more detail.
Wishing you a very warm welcome and we look forward to meeting you.
Yours faithfully,
XXXXXXX
It is innovation to make your life easier. We understand that you want a result. That is why we set our staff and our systems up with the sole purpose of getting you that result.
You will be working with an expert in every field. Whether it be Insurance, Accounts or Maintenance, you will have the support of an industry professional who knows how to get the most out of your investment.
It is at the core of the Civium brand. Our role is to enhance your community so you can maximise the enjoyment of living in it.
An expert in every field working for you
A portal that empowers you to make decisions and take action
Identifying opportunities for saving within every aspect of your Strata Management
Working together with open lines of communication so you are empowered with the information you need
Support
The Community Manager is your second in charge. From arranging and organising your Annual General Meetings to dealing with community issues such as noise complaints and pet requests, your Community Manager takes care of it all.
Ability to deliver savings
We take a proactive approach to your financial management, including looking for ways we can save the Owners’ Corporation money. Our size means we have a proven track record of delivering savings to our clients across a range of essential services such as electricity, water consumption, cleaning, lift and plant maintenance.
Best Coverage for the Best Price
We work with one of Australia's largest property insurance brokers which allows us to go to the broadest range of insurers and get you the best coverage at the best price. Rather than carrying out your own research, this allows you to focus on which quote and coverage are best going to suit your community. We will be there to offer advice when and if you need it.
Maintain the health of your building
We will ensure that your building has a structured plan for maintenance and improvements, achieved through a balance of proactive capital works and maintenance, and prompt repairs when required.
Community Manager
Why you need one:
As a member of your building’s Owners Corporation, you are required to carry out specific duties under the legislation. Your building can design its own rules and regulations. Under both these functions, your Community Manager is there to support you.
Your Community Manager’s Key Benefit:
Support
The Community Manager is your second in charge. From arranging and organising your Annual General Meetings to dealing with community issues such as noise complaints and pet requests, your Community Manager assist the Executive Committee with it all.
How we will assist you:
Your Community Manager will:
• Arrange and organise all aspects of your Annual General Meeting (AGM)
• Arrange and host any Executive Committee Meetings outside of the AGMs
• Execute or delegate any decisions made at the AGM
Deal with:
• Improvement and expansion approvals
• Complaints Register
• Noise complaints
• Policy Enquiries
• Pet Requests
• Maintain the by-laws / rules
• Recycling & Waster Collection
• Certificate of Sale Requests
• Changes to Property Management (Rental) Partners within the building
• Mediation
Finance Manager
Why you need one:
As a member of your building’s Owners Corporation, you need to ensure you’re fulfilling your financial obligations under the relevant legislation.
Your Finance Manager’s Key Benefit:
Ability to deliver savings
We take a proactive approach to your financial management, including looking for ways we can save the Owners’ Corporation money. Our size means we have a proven track record of delivering savings to our clients across a range of essential services such as electricity, water consumption, cleaning, lift and plant maintenance.
How we will assist you:
• Support the Executive Committee by offering insights and financial advice that will allow them to make viable decisions for the Owner’s Corp
• Minimise your financial risk
• Ensure prompt payment by all lot owners so you can, in turn, service them by having the available funds sitting in your accounts
• Provide timely and accurate reporting
• Monitor investment and business accounts to ensure funds are managed appropriately
• Ensure payments to suppliers are made on a timely basis
• Prepare a realistic budget for the course of a year
• Conduct reconciliations of your account
• Process all payments made and received
• Prepare all required financial information before AGM’s
• Make sure you’re meeting all your obligations with the ATO
Insurance Manager
Why you need one:
As a member of your building’s Owners Corporation, you need to ensure your building is adequately insured, both from a coverage and financial perspective.
Your Insurance Manager’s Key Benefit:
Best Coverage for the Best Price
We work with one of Australia’s largest property insurance brokers which allows us to go to the broadest range of insurers and get you the best coverage at the best price. Rather than carrying out your own research, this allows you to focus on which quote and coverage are best going to suit your community. We will be there to offer advice when and if you need it.
How we will assist you:
• Source quotes and deal with insurance companies
• Help you to decide what options are best to cover your building
• We’ll set you up with an insurance cover that covers everything from the permanent fixtures of the building to common property
• We’ll organise a safety audit to ensure there are no liabilities in or around your building which may lead to an insurance claim being made against the Owner’s Corp
We’ll set up insurance that covers you for:
• The building
• Loss of Rent
• Common Area Property
• Flood
• Public Liability
• Fidelity Guarantee
• Office Bearer’s Liability (To protect the Executive Committee
• Catastrophe Insurance
• Machinery Breakdown (if required)
Building Management Team
Why you need one:
As a member of your building’s Owners Corporation you need to ensure you are prolonging the health of your building by dealing with both proactive and reactive repairs and maintenance.
Your Building Manager’s Key Benefit:
Maintain the health of your building
We will ensure that your building has a structured plan for maintenance and improvements, achieved through a balance of proactive capital works and maintenance, and prompt repairs when required.
How we will assist you:
• Organise contractors for the urgent repairs and maintenance that occur within your building
• Work with you on setting up a regular pattern of maintenance where required. Examples of this would be the organisation of monthly gardening or cleaning to common property areas.
• Ensure you get the best quote possible – sourced from our comprehensive network of Corporate Partners
• Offer you 24/7 service
• Certainty, with compliance as per regulations
Feature | Benefit |
---|---|
Pay accounts | Through C-Hub you can not only pay your levies but also get a view of the financial position of your Strata Community |
A Notice Board for owners and residents | Empowerment for the entire community. All Committee Members are aware of what is happening in their community |
A Discussion Thread for EC members | Assign tasks by merely notifying the appropriate Civium staff member on the discussion thread. Raise an idea for discussion on the thread for fellow Committee members to review |
A Video Library of Educational Content | Not sure about a certain Strata related matter – we’re here to help. We’ve created a video library that will walk you through everything you’ll need to know about living or managing a Strata complex |
Contact Details of your Strata Mgt Team | We’ve got your Strata team loaded into this portal so if you’ve forgotten a phone number or email address you can easily retrieve from here. |
Your Content Library | Save all documents or quotes directly into C-Hub for review by anyone. It’s all about your community. |
We are here to help
Find the right contact