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When you need urgent support
follow these steps.
During business hours
If you experience an emergency repair between 8.30 am and 5.00 pm, Monday to Friday, please contact your Property Manager directly or call our office reception on (02) 6162 0681.
We’ll liaise with the property owner to arrange the necessary repairs as quickly as possible.
After hours
For urgent repairs outside business hours (such as weekends or public holidays), please first refer to the ACT Residential Tenancy legislation (see excerpt below) to confirm if the issue is classified as an urgent repair. This step is important to ensure the repair meets the legal definition of “urgent.”
Check for warranties
Once you’ve confirmed the issue is classified as urgent, check your Tenancy Agreement or Inventory and Condition Report for any applicable warranties or special instructions.
If an item is under warranty, contact the authorised repairer listed in your documents.
If no warranties or special instructions apply to your situation, and you require after hours support, please contact the relevant emergency trades listed below.
Check for strata responsibility
If you live in a strata managed property (such as an apartment or townhouse complex) and the issue involves common property (e.g., a problem outside your front door), you’ll need to contact the appointed Strata Management agency — their contact information should be displayed within your complex.
If your situation does not involve common property, and you require after hours support, please contact the relevant emergency trades listed below.
Contacts for
emergency trades.
If you require emergency maintenance of your air conditioning, please contact:
Landmark Air: (02) 6189 2972
If you require emergency carpet repair, cleaning, or drying in instance of flooding, please contact:
Morgans Group: 0422 868 693
If you require emergency repairs for home electrical, please contact:
Alltradez Electrical: 0498 990 105
GLS Monaro Electrical Services:
Electrical Level Plumbing and Electrical:
If you require emergency maintenance of your gas heating or gas hot water systems, please contact:
Alltradez Plumbing and Gas:
For support and assistance in the event of floods or storms, call the State Emergence Service (SES) on 132 500.
If you require emergency locksmiths services if locked out of your home, please contact:
Night & Day Locksmiths: (02) 6290 1938
Locksmith Canberra Locksmiths:
If you require emergency pluming services, please contact:
Alltradez Plumbing and Gas: 0400 098 915
Plumbing Level Plumbing: (02) 6262 6666
If you require emergency repairs for roof, please contact:
Flash Roofing: 0401 408 091
Simple Gutters & Roofing: 0407 900 717
Petherbridge Roofing: 0405 219 884
If you need assistance with a smoke alarm, and your home has a Smoke Alarms Australia alarm, call 1300 125 276 (during business hours), or call the 24/7 Beeping Support Line on 1300 652 213.
For electricity supply emergencies, faults and outages, contact Evoenergy on 13 10 93 or visit evoenergy.com.au.
For gas emergencies or faults, call Evoenergy Gas Emergency number on 13 19 09 or visit Jemena gas outages page.
For water and sewerage faults and emergencies, call Icon Water on 02 6248 3111 or view current unplanned water and sewerage outages in the ACT.
If you require emergency repairs for broken windows and glass, please contact:
Discount Glass: (02) 6253 1099
Mitchell Glass Works: (02) 6280 6111
Please note: if a tenant arranges repairs that are not in compliance with the standard residential tenancy terms and/or not considered urgent – the tenant will be liable for payment.
What the ACT legislation
says about urgent repairs.
It is important for tenants of rental properties to be aware of their responsibilities.
The following clauses form part of the Standard Residential Tenancy Terms written in the ACT’s Residential Tenancies Act 1997 outline urgent repairs and maintenance.
Clause 59
The tenant must notify the lessor (or the lessor’s nominee) of the need for urgent repairs as soon as practicable, and the lessor must, subject to clause 82, carry out those repairs as soon as necessary, having regard to the nature of the problem.
Clause 60
The following are urgent repairs in relation to the premises, or services or fixtures supplied by the lessor:
(a) a burst water service;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm or fire damage;
(h) a failure of gas, electricity or water supply to the premises;
(i) the failure of a refrigerator supplied with the premises;
(j) a failure or breakdown of any service on the premises essential for hot water, cooking, heating, cooling or laundering;
(k) a fault or damage that causes the residential premises to be unsafe or insecure;
(l) a fault or damage likely to cause injury to person or property;
(m) a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.
Please note: make sure you notify your Property Manager in writing by the next business day of any urgent repairs that you had to contact a tradesperson for. We need to know what happened, who you called, when they came out and approximately how long they attended the site for, in addition to anything else you think you need to inform us of.
Clause 61:
If the lessor (or the lessors nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.
Clause 62:
The following procedures apply to urgent repairs arranged the tenant:
- the repairs arranged by the tenant must be made by the qualified tradesperson nominated by the lessor in the tenancy agreement
- if the lessor has not nominated a tradesperson, or the nominated tradesperson cannot be contacted or is otherwise unavailable – the repairs must be performed by a qualified tradesperson of the tenants choosing.
- If the repairs are arranged by the tenant in accordance with these procedures – the lessor is liable for the cost of repairs and the tradesperson may bill the lessor direct;
- if the tenant does not act in strict compliance with this clause – the tenant is personally liable for the cost of any urgent repairs arranged by the tenant.
Our property management team
Gareth Halverson
Property Management - Team Lead
Debbie Stanojevic
Property Manager
Julie Weston
Property Manager
Jay Pennay
Property Manager
Tenika Stewart
Property Manager