After-hours service
for urgent matters

We understand that emergencies can happen at any time, so here's what to do if you need urgent support.

Contact our
after-hours support line.

Civium provides essential after-hours support for urgent matters in plumbing, gas, electrical faults, storm damage, and security issues. This service is available from 5:00pm to 8:30am on weekdays, and 24 hours on weekends and public holidays.

Whether it’s a burst water pipe, a gas leak, a dangerous electrical fault, or significant storm damage, Civium ensures that your emergencies are promptly addressed.

 

1800 959 163

What constitutes an
after-hours urgent matter?

  • Burst water service
  • Blocked sewer system
  • Serious roof leak
  • Gas leak
  • Flooding or significant flood damage
  • Dangerous electrical fault
  • Failure of gas, electricity, or water supply to the premises
  • Failure or breakdown of essential services for hot water, cooking, heating, cooling, or laundering
  • Significant storm damage
  • Significant fire damage
  • Fault or damage making premises unsafe or insecure
  • Fault or damage likely to cause injury to person or property
  • Serious fault in common area doors, staircase, lift, or other common areas hindering access and use of the premises