Welcome to
The Eastbourne

C-Hub is an online platform for Owners (and non-owners, including tenants and property managers) to submit requests to the Strata Manager, report repairs & maintenance, access strata and building records, facilitate community discussions, and allow Owners to view their levy account. Civium also uses C-Hub to post notices to provide residents with important updates on building matters.

If you are not registered to C-Hub and are an owner or tenant, please email your Strata Manager, or contact the ACT office.

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In the event of a fire alarm, it is imperative to promptly evacuate the building for your safety. Exit the building using the designated fire stairs, as lifts should not be used during a fire alarm.

Once outside, proceed to the evacuation point. It is essential to follow these evacuation procedures calmly and swiftly, cooperating with building management and emergency personnel as needed.

In the interest of peace and safety for all residents, The Eastbourne has established a set of rules that must be adhered to by both residents and their visitors.

You can review the detailed set of rules in the C-Hub Library or upon request from your Strata Manager.

Failure to comply with these Rules may result in additional measures being taken, such as a Rule Infringement Notice, which incurs a $99 fee. It is important for everyone to be aware of and abide by these Rules to ensure a harmonious living environment within the community.

Registration of all pets with Civium is mandatory within 14 days of being in the unit. The Pet Registration Form is available online, in the C-Hub Library or upon request from your Strata Manager.

In adherence to the Rules, please be aware of the following:

• Leash Requirement: While on common property, all pets must be securely leashed at all times. This measure is implemented to ensure the safety and well-being of both residents and their pets.
• Clean-Up Responsibility: Pet owners are obligated to promptly clean any areas of the property soiled by their animals. This practice is crucial for maintaining cleanliness and hygiene throughout the premises.
• Nuisance and Health Risk Prevention: Pet owners are expected to take all reasonable measures to prevent their animals from causing a nuisance or posing any risk to the health and safety of others. This includes addressing noise concerns or behaviours that may disturb fellow residents.

General Waste

Household waste is to be deposited by residents in the garbage chutes

located on each floor. Please ensure that no large or bulky waste is thrown down the chutes as this can cause blockages which are expensive and time consuming to remove.

Additionally, please do not dump any large waste, such as unwanted furniture, in the Waste Rooms located in the basement. The Waste Rooms are accessible only via your fobs if necessary we will be able to review fob access if waste rooms are used inappropriately.

Paper, Cardboard and Plastic Recycling

Paper, small format cardboard and plastic recycling can be disposed of via the recycling chutes on each floor. Please be conscious of the size of your cardboard recycling that you are disposing of down the recycling chutes as large format recycling can get lodged in the chutes and cause blockages which are expensive and time consuming to remove.

Glass Recycling

Please DO NOT use the recycling chutes for the purposes of disposing of your glass and bottle recycling. There is an offset at the bottom of the recycling chutes that will create a significant amount of noise disturbance should glass bottles be thrown down the chutes. Be mindful of your fellow residents by avoiding throwing glass down the recycling chutes.

There will be glass recycling bins in the lift foyers on each basement level. Please carry glass recycling down with you in the lifts to dump in these recycling bins.

Please do not leave any rubbish on the floor within the waste chute rooms or in the common area hallway outside your unit door.

A reminder that costs will be on-charged to your unit if found to have dumped items on common property, or inappropriately using the bins.

The Concierge efficiently receives and stores all deliveries to the building, ensuring that packages are safely stored and available for pickup at your convenience.

Please be aware that there could be instances when the concierge desk is temporarily unattended as the concierge may be addressing building-related matters. We advise residents to make note for couriers to not leave any packages when the concierge is unattended.

For any renovations within a unit that involves erecting or altering any structure, unit owners are required to seek approval from the Executive Committee.

To initiate the approval process, please fill out the Erections & Alterations Form and submit it to the Strata Manager. The form is available in the C-Hub Library or upon request from your Strata Manager. The Strata Manager will then coordinate with the Committee for their review and approval.

If I’m not using a removalist, do I still need to use the booking calendar?

Yes.

We want to be mindful of our fellow residents. The purpose of Booking Calendar is to ensure we can give you access to move-in as seamlessly as possible. If we were not to use the Booking Calendar we could have situations with numerous removalists/trucks waiting in the lobby for the elevator to return to the Ground floor. It will cost you money and cause frustration with your fellow residents.

I’m getting a piece of furniture delivered, does this need to be booked in

using the calendar?

No.

If it is just a singular or small number of smaller items you do not need to use the Booking Calendar. As above, just be mindful of whether or not your delivery is

going to affect the use of the elevators for fellow residents.

How long do we need to use the Booking Calendar for?

Indefinitely.

The Booking Calendar will remain open indefinitely as we always want to ensure that any residents moving in or out of the complex are not affecting the use of the elevator for fellow residents without our knowledge. It also allows our

Precinct Manager to work with those moving to set the elevator to remain on a certain floor for the purposes of moving in or out.

Can I move in on weekends?

Yes.

Still use the Booking Calendar to confirm your moving in time. Be aware there will not be Civium staff onsite over weekends (after the first month post settlement), meaning lifts will operate as per normal and staff will not be able to keep any common area doors open for you.

Is there somewhere I can dump cardboard recycling that I have used during the moving in process?

Yes.

We have organised additional cardboard recycling areas for the busy move-in periods. Please respect the intention of these areas and do not dump any rubbish or non-recyclables.

How many keys and fobs will I be issued?

Entry Door Keys:

2 x Keys for each apartment

The Eastbourne Basement Access:

1 x Remote per apartment carspace

1 x Remote per private garage (for applicable apartments only)

Access Door Fobs:

2 x Fobs for each apartment

How do I arrange additional sets of keys or fobs?

C-Hub or The Eastbourne’s Concierge.

This is arranged through the Civium Online Owners Portal called C-Hub. Once you have access to C-Hub arranging replacement garage fobs or additional or

replacement apartment keys can be organised via the following process.

C-Hub Home Screen > Make a Request (Top Right of Screen) > Access Control

Additionally, your Concierge will be able to assist with any key requests. Please head to the main lobby to discuss further.

When will I receive access to Civium’s Online Owners Portal (C-Hub)?

Once we receive your official information from your solicitor upon settlement (captured in a Section 115 document) we will send you an email invitation with login details.

The email address we use will be the address submitted by your lawyers on your Sales Contract. If you require any support in setting up your C-Hub account please just contact Civium on 1300 724 256.

Do we get billed for electricity, gas and water immediately post settlement?

Electricity

You will need to contact either Origin Energy on [Phone Number] to setup your electricity account. If you need to obtain your individual meter number please contact your Concierge directly.

Please refer to your Origin Energy Factsheet (provided at settlement) for full

details on the electricity and hot water arrangements at The Eastbourne.

The Eastbourne is a gas-free development so no gas account is required.

Water

Not immediately.

Water will be billed quarterly. As part of a strata scheme it is important to note that you will be charged a water supply charge from ICON Water but any water consumption charges are included in your body corporate levies.

Does Civium have preferred tradespeople I have to use for electricity,

plumbing, etc?

No.

You are free to use whatever trade providers you choose for any repairs or

maintenance to your unit. For any common property matters, Civium has a

network of preferred trade partners that we will arrange if the need arises. If you would like to use one of our preferred trade partners please contact your Precinct Manager and they will be happy to make a recommendation for you.

How do I request alterations or changes to my unit if required?

C-Hub.

If you are ever considering any alterations or renovations to your apartment these must be approved and authorised by the Executive Committee. Please register your intended alterations through Civium’s Online Owners Portal called C-Hub.

C-Hub Home Screen > Make a Request (Top Right of Screen) > Alterations

How often will I receive body corporate levies?

Quarterly.

The body corporate levies for The Eastbourne will be issued by our Levies team on a quarterly basis to the email address supplied on your sales certificate.

How do I pay my levies when they are issued?

C-Hub.

Levies can be paid directly through Civium’s Online Owners Portal called C-Hub.

C-Hub Home Screen > My Accounts > Make a Payment (button)