Located on the C-Hub homepage, Community Discussions allows owners to post questions or discussion points for the entire owners corporation to comment on or view. Your Strata Manager can also view and participate in these conversations and provide a technical opinion whenever required.

This function also includes a Notice Board, visible to everyone (owners, tenants and managing agents). This Notice Board will typically be used by your Civium team as a quick communication tool when needing to pass along important information regarding the property, such as a known power outage or sudden maintenance issue. When posts are placed on the Notice Board, all owners and tenants are sent an email notification.

The Make a Request function in C-Hub provides a fast and efficient communication tool for your strata teams.

Being easily accessible within the top navigation bar of C-Hub, this function allows you to make requests regarding any aspect of your property. You also have the choice to provide additional free text or attachments to support or explain your request. This option speeds up your response time by sending the requests directly to the appropriate department within Civium.

The “My Accounts” section of C-Hub provides owners with all the information they need regarding their financial accounts. The information available outlines all outstanding payments, annual statements, levy notices and receipts. You also have the option to request ledgers required for tax purposes.

Levy payments can also be made through this section of C-Hub by providing you direct access to the DEFT payment system.

Additionally, Executive Committee members can view all the information associated with the building financials. This financial information is live and directly linked to the strata systems our staff operate within daily.

This function of the portal allows any owners to make amendments and update their contact details. For an owner to update any details they will need to provide their DEFT reference number as proof of identity before they are allowed access to make any changes.

“My Strata Team” allows messages to be sent directly to your Civium team. This includes your Strata Manager, Levies Manager, Accounts Manager, Insurance Manager and Maintenance Manager assigned to the building. You also have the option to attached any relevant photos or documents to these messages.

The Library section of the C-Hub allows direct access to any documents uploaded by the Civium team to the portal. These documents typically include Invoices, Agendas, Minutes, Correspondence, certificates and plans.  This page provides owners with information on the date the document was uploaded as well as the document type ,name and description. These documents are all viewable and able to be downloaded via PDF.