Illume Welcome Pack
We would like to take this opportunity to extend a warm welcome to you, the fortunate owners and residents of Illume. Civium Communities will be your Strata Managing Agents and look forward to the opportunity of enhancing the living experience of your community.
Below you will find:
We hope that your move into your new home is smooth and seamless, if there is anything we can do for you please do not hesitate to contact our team.
Building Management Enquiries
William Curtis-Martin
william.curtismartin@civium.com.au
0437 777 213
Strata Management Enquiries
Maddy Tett
up15865@civium.com.au
1300 724 256
General Enquiries
1300 724 256
my.civiumstrata.com.au
enquiries@civium.com.au
Emergency After Hours Contact
1300 724 256
Monday – Sunday: 5:00PM – 8:30AM
Weekends and Public Holidays are supported 24 hours a day
Please only book-in once you have a set date and time for your move. Multiple bookings will be verified and may be removed.
Each booking has a duration of 3 hours. The Building Manager will be available to hand out the lift key at the beginning of each booking.
If you choose the 2:30pm booking, you must return the lift key to the Body Corporate letterbox when you are finished.
Moving trucks are to park in the allocated spot on Light street. Removalist will ONLY use the elevator with the lift blankets for moving in purposes.
PLEASE NOTE: Weekend move-ins are not supported by Civium’s on-site team and the lift key will not be available.
Booking reservations have a duration of 2 hours but residents are welcome to book multiple time slots if they would like to reserve the BBQ area for a longer time period.
Residents must leave the BBQ area clean and tidy after their booking.
we request that residents take all large format cardboard recycling to the nearby Mugga Lane Resource Management Centre.
Large format cardboard cannot be disposed of through the waste chute. Attempting to do so may lead to clogging and disruption of the waste disposal system.
Direction from Illume to Mugga Lane Resource Centre can be found here.
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