Trusted strata management
for New South Wales
Backed by a national team, we deliver localised and simplified strata management for Sydney and across New South Wales.
Sydney
Based in North Strathfield we service areas from the Northern Beaches to Greater Western Sydney and the Sutherland Shire. We specialise in managing small to medium-sized schemes.
Central Coast
From Lake Macquarie to Gosford and the Hawkesbury River, we offering customised services for residential complexes, townhouses, and mixed-use developments.
South Coast
Civium offers strata management for communities across the South Coast. We offers tailored solutions for residential, holiday, and mixed-use properties.
Yass Valley
Civium offers strata services for established communities in Yass and Murrumbateman, as well as supporting new community developments across the Yass Valley.
Queanbeyan
Civium offers strata services in Queanbeyan, Jerrabomberra, and surrounding areas. With strong local knowledge, we can supporting the region’s growing communities.
We provide professional, end-to-end services to help you manage, maintain, and protect your property.
Strata management
We understand that strata living is about more than managing properties—it’s about fostering strong communities.
Our team delivers tailored solutions to meet the unique needs of each building we manage. Whether it’s a small complex or a large multi-unit development, our goal is to simplify the complexities of strata management and empower Executive Committees and owners to make informed decisions.
Your strata manager is your go-to for everything from organising Annual General Meetings (AGMs) to ensuring compliance with NSW legislation. With a team structure that includes support staff for financial, maintenance, and administrative tasks, we ensure nothing falls through the cracks.
Our strata mangers will:
- provide regular updates to keep your Executive Committee informed
- collaborate with support teams to develop and execute plans for proactive management
- deliver personalised service backed by Civium’s extensive local knowledge.
We offer tailored training sessions and educational resources to empower Executive Committees and owners.
Topics include:
- Understanding strata legislation and responsibilities
- Financial management for strata schemes
- Practical guidance on resolving disputes
Our goal is to ensure everyone involved has the knowledge to make sound decisions for the community’s benefit.
Strata living can sometimes lead to disagreements between owners, residents, or committees. Our team includes experienced mediators who ensure all parties are heard and guide the resolution process with fairness and professionalism.
Key features of our
strata management service.
Compliance and governance
We ensure that all legislative requirements for your strata community are met, helping your property stay compliant. Our team provides expert guidance on by-laws and rule enforcement, ensuring all residents adhere to community guidelines and legal obligations.
Transparent communication
Keeping residents and committees informed is essential. We provide regular updates on community matters through clear and structured reporting. Our open channels for communication allow owners to easily raise queries, offer feedback, and find resolutions when needed.
Personalised service
Every community is different, and we tailor our services to meet your needs. We carefully match strata managers to each property based on expertise and community requirements. Our team takes the time to understand your building’s unique profile to provide the most effective management solutions.
Local knowledge
We have a deep understanding of the local market and regulatory landscape. Our expertise spans across a diverse range of property types, ensuring we can deliver the right solutions for your community.
Finance management
Managing a strata scheme’s finances requires expertise, precision, and forward planning.
At Civium, we simplify financial management by providing committees with accurate financial reporting, budget forecasting, and levy management. Our team ensures complete transparency so owners and committees can make informed financial decisions with confidence.
Planning for the future is key to financial stability. We work with your Executive Committee to create realistic budgets and long-term financial forecasts that support your community’s growth.
- Customised budgets based on property needs
- Detailed sinking fund forecasting
- Strategic financial planning for major projects.
We provide clear, concise, and timely financial reports to ensure full visibility of your community’s financial standing. Our reports include:
- Monthly income and expenditure statements
- Annual financial reports and forecasting
- Transparent ledger management with easy online access.
Efficient levy collection and tracking are essential to maintaining financial health. We ensure levies are issued on time and payments are managed efficiently to prevent arrears.
- Secure online payment options
- Automated levy collection tracking
- Proactive arrears management and follow-up.
Our team ensures that your financial processes meet all regulatory requirements, reducing risks and maintaining compliance with strata legislation.
- Compliance with all legal financial obligations
- Annual audits and reconciliations
- Expert guidance to support financial decision-making.
Key features of our
finance service.
Smart savings strategies
We implement automation, group discounts, and data-driven forecasting to help communities reduce costs and manage finances more efficiently.
Financial accessibility
Owners can securely check their levy status and make payments through our owners portal, C-Hub, while committees have real-time access to financial data, income, and expenditure reports.
Tailored financial management
We provide personalised financial management solutions, including custom reporting preferences, cash flow monitoring, and strategies to prevent deficits and maintain financial health.
Proactive arrears management
Our structured arrears management system ensures timely levy payments with automated reminders and escalation processes, minimising financial risk for the owners corporation.
Maintenance management
Maintaining the health of your building is critical to ensuring it ages well and retains its value.
At Civium, we provide structured maintenance plans that balance proactive capital works with immediate repair solutions. Our team works closely with trusted contractors to handle everything from routine servicing to urgent repairs, ensuring a seamless and cost-effective maintenance experience.
We implement preventative maintenance plans to reduce long-term costs and ensure your building remains in excellent condition.
- Regular inspections to identify potential issues early
- Planned servicing for major systems and infrastructure
- Compliance with safety and regulatory requirements.
We coordinate all necessary trades and service providers, ensuring you receive quality work at competitive rates.
- Sourcing and managing contractors for all repairs and maintenance
- Assisting with the setup of regular services, such as cleaning and landscaping
- Ensuring all contractors meet compliance and insurance requirements.
Owners can easily lodge maintenance requests via our online portal, C-Hub.
- The “Make a Request” feature allows owners to submit issues directly
- Option to upload images or documents for quicker resolution
- Requests go directly to our maintenance department for faster processing.
Alternatively, maintenance requests can be submitted via email if owners are not registered with C-Hub.
Key features of our
maintenance service.
Maximising property value
We prioritise proactive maintenance planning to preserve and enhance the value of your property, ensuring long-term financial benefits for owners.
Maintenance strategies
Each building is unique, and our customised maintenance plans ensure the specific needs of your community are met efficiently and cost-effectively.
Cost efficiency
We negotiate the best rates with trusted contractors while maintaining complete transparency in work order management and invoicing.
Technology-driven solutions
With our online owners portal, C-Hub, owners and committees have full visibility on maintenance requests, real-time updates, and financial tracking for greater control.
Insurance management
At Civium, your insurance needs are managed by a dedicated team with expertise in strata insurance.
We help prepare our clients for changes in regulations and industry trends, while securing comprehensive coverage at competitive rates from our network of reputable brokers. Our knowledge of state-specific insurance regulations ensures your building receives comprehensive and cost-effective coverage tailored to its risk profile.
Ensuring your property has the right insurance coverage is essential. We assist in sourcing and renewing policies tailored to your strata’s needs.
- Access to leading strata insurance providers
- Comparative policy analysis to secure the best coverage
- Compliance checks to ensure policies meet all legal requirements
- Guidance on selecting excess levels that align with your financial strategy.
Managing insurance claims can be complex, but our dedicated insurance team provides hands-on support to make the process seamless and efficient.
- End-to-end claims management and submission
- Advocacy to ensure fair and prompt claim settlements
- Coordination with brokers, insurers, and legal representatives
- Assistance in navigating claims disputes and ensuring the best outcomes for owners.
In collaboration with our facilities management and maintenance teams, we proactively assess and mitigate potential risks to reduce the likelihood of claims and keep insurance costs under control.
- Guidance on fire safety, cladding risks, and building defects
- Assistance in implementing preventative maintenance strategies to reduce insurance premiums
- Support in meeting compliance standards across different states and territories.
Key features of our
insurance management.
Risk assessments
We collaborate with our facilities and maintenance teams to conduct risk evaluations to identify vulnerabilities and implement strategies that protect your building from potential hazards.
Simplified management
Our dedicated team streamlines the entire insurance process—from policy selection to claims—so committees and owners can focus on their community without administrative burdens.
Advocacy and support
We provide expert guidance throughout policy renewals, claims, and compliance processes, ensuring your interests are protected and that you fully understand your coverage options.
Industry expertise
Leveraging our national presence and industry expertise, we help strata communities navigate legislative changes and market fluctuations that impact insurance costs.
Insights
Learn more about strata.
Request a strata management proposal
Looking for new strata management for your property? We provide tailored, proactive solutions to suit your strata management needs.
No matter the size or complexity of your property, we’re ready to help. Simply fill in your details, and we’ll provide a customised proposal detailing our services.
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