Welcome to
Raya

Download your copy here:

Info to come.

C-Hub is an online platform for owners (and non-owners, including tenants and property managers) to submit requests to the Strata Manager, report repairs & maintenance, access strata and building records, facilitate community discussions, and allow owners to view their levy account. Civium also uses C-Hub to post notices to provide residents with important updates on building matters.

Manage your property with ease:

• Community Discussions: A page that gives owners the ability to post any community-related questions for the input of other owners.

• Accounts: Ensure timely payment of your levies and gain valuable insights into the financial status of The Grande’s community.

• Content Library: An area where all documents relating to your building and policies can be reviewed.

• Make a Request: Residents can make efficient requests regarding any aspect of their property.

Portal accessibility is dependent on your settlement date. You will receive a formal welcome to the Civium Owners Portal when applicable. Login details will be provided to you by Civium upon settlement.

Login

Raya has two separate entrances to the building, with each entrance having its own address off Anthony Rolfe Avenue. Your unit address will include an ‘A’ or ‘B’ identifier, depending on whether your apartment is accessed via the northern or southern entrance.

Door number/120A or 120B Anthony Rolfe Avenue, Gungahlin ACT 2613

120A Anthony Rolfe Avenue:

G01 – G11

01 – 111

201 – 211

301 – 311

401 – 411

501 – 511

601 – 611

701 – 706

801 – 806

120B Anthony Rolfe Avenue:

G12 – G18

112 – 121

212 – 221

312 – 321

412 – 421

512 – 521

612 – 621

707 – 711

807 – 811

For security purposes, all apartment entry keys are on a registered key system. If these keys are lost or additional keys need to be cut, you must obtain permission from the Strata Manager to have additional keys made. Each key fob has a unique identifier that allows the fob to be programmed remotely. It is important that you advise the body corporate should you misplace your keys or fob or require an additional set.

Keys available are:

• Apartment entry door keys
• Integrated key fobs that work as a garage remote
• Garage remote
• Mailbox keys

Access:

• Key fobs/garage remote have been programmed to open the roller door.
• Your key fob is programmed with restricted access to only your apartment lobby entry and common area space on the roof.
• All residents need to ensure unit entry keys and key fobs are taken with them when leaving the complex as your unit entry keys and key fobs are required to re-enter the building and your apartment.
• Visitors will be required to contact residents via the intercom and then residents can grant access to visitors.

Common Area Defects:

For issues in common areas (e.g. malfunctioning lights, broken doors, something not working the way it was intended), report to Civium.

90-Day Defects:

For issues within your apartment identified within 90 days of your settlement date, report to Core Developments.

Internal Defects:

For issues within your apartment identified after the 90-day period (understanding that this will likely not be covered under the Defect Liability Period), report to Core Developments. Any issues that arise will be assessed each in accordance with the Building Code of Australia, the Standards and Tolerances Manual and its obligations under the Contract for Sale. Please be advised the following will not be recognised by the developer as a defect unless it is reported to us at the pre-settlement inspection.

Damages:

Any damage caused by residents or guests which is the responsibility of the owner or tenant(e.g. scratched walls, broken fixtures), report to Civium.

Major Events:

In the unlikely scenario that a major event has occurred regardless of whether it is within your unit or on common property (e.g. water leaking into your unit, sewer overflows, safety hazards), report to Civium.

Tip: Keep a record of any issues and report them promptly to ensure timely resolution.

Maintenance and Quality Manager – Core Developments

Anthony Sanz

rayaquality@coredev.com.au

0417 209 996

Plumbing – Cappello Hydraulics

Jovan Batar

projects@capello.com.au

0431 532 652

Electrical – National Electrical Solutions

Ivan Cerni

ivan@nesbuild.com.au

0418 622 232

For any outages:

Electricity Distributor

Energy Locals

1300 001 255

Water Distributor

Icon Water

(02) 6248 3111

Emergency

Police, Fire & Medical

000

Please be mindful of the time of day in which you phone your maintenance contact. Please assess the nature of your emergency before you make contact. Most matters can be addressed during normal business hours.

Electricity Connection

Electricity has already been connected to your apartment, however the account will need to be converted into your own name. Please contact Energy Locals on 1300 001 225 to take over the account and turn the electricity on, this should be done upon moving into the property.

IMPORTANT: Failure to establish individual accounts with utility providers will result in on-charging on post-occupation usage of service and/or disconnection by service providers.

Telephone and Internet

The apartment has initially been provided with a Lighting Broadband. Connection to the internet will require setting up of an account, noting there will be an internet connection fee (similar to NBN).

Gas

The development does not have gas to apartments.

Water

Water and sewerage have been connected to the building and your apartment. Please ensure that your details are up to date with strata management so that ICON bills are distributed correctly.