Emergency Repairs

Steps to follow in an emergency:

  1. When the urgent repair occurs within business hours (8.30am-5.00pm Monday to Friday), please contact your Property Manager or the office reception. We will contact the owner to seek their instructions in this instance.
  2. Where the urgent repair occurs out of business hours (ie: Saturday, Sunday or a Public Holiday) please continue from here….
  3. Please refer below for both ACT and NSW Residential Tenancy legislation exerpt to qualify/confirm your issue as an urgent repair.
  4. Once you have verified that the issue is classified as an urgent repair, ensure that your tenancy agreement or Inventory and Condition Report do not note any items covered by a warranty.  If there is an item covered by: (a) a warranty please contact the authorised repairer as noted.  (b) If you are in a Body Corporate and a problem is on common ground (ie: outside your front door) contact the Body Corporate Managers

 

ACT and NSW Maintenance

Industry Company Contact
Carpets Dry Master Carpet Cleaning 1300 524 654
Carpets Morgans Group 1300 362 911
Electrical Alltradez Electrical 0403 643 500
Electrical GLS Monaro Electrical Services 0407 437 810
Gas Heating Oldmate ACT 0430 039 796
Gas Heating Delta Air Conditioning & Heating 6280 4211
Gas Heating/ Hot Water Alltradez Plumbing and Gas 0400 098 915
General Maintenance Focus Facilities Management 0401 750 119
General Maintenance LFX Group 0405 158 425
Glass Discount Glass 6253 1099
Glass Shanes Glass 0409 070 224
Locksmith Night & Day Locksmiths 6290 1938
Locksmith Canberra Locksmiths 6285 3544
Plumbing Alltradez Plumbing and Gas 0400 098 915
Plumbing Laser Plumbing 0424 166 308
Roofing RnB Solutions 6287 1699
Roofing Canberra Roofing Men 6262 3788
Roofing Petherbridge Roofing 0405 219 884
ACTEW Faults and Emergencies Electricity connection
Gas connections
Stormwater
131 093
131 909
132 281
SES State Emergency Services – Flood & Storm 132 500
Smoke Alarms
– ONLY if you have a Smoke Alarms Australia Alarm otherwise phone the Fire Department
Smoke Alarms Australia 1300 125 276

PLEASE NOTE: IF A TENANT ARRANGES REPAIRS THAT ARE NOT IN COMPLIANCE WITH THE STANDARD RESIDENTIAL TENANCY TERMS AND/OR NOT CONSIDERED URGENT – THE TENANT PAYS!

ACT Standard Residential Tenancy Terms of the Residential Tenancies Act 1997

Clause 59:

The tenant shall notify the lessor (or the lessor’s nominee) of the need for urgent repairs as soon as practicable, and the lessor shall, subject to Clause 82, carry out those repairs as soon as necessary, having regard to the nature of the problem.

Clause 60:

The following are urgent repairs in relation to the premises, or services or fixtures supplied by the lessor:

  • a burst water service
  • a blocked or broken lavatory system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • a failure of gas, electricity or water supply to the premises
  • the failure of a refrigerator supplied with the premises
  • a failure or breakdown of any service on the premises essential for hot water, cooking, heating or laundering
  • a fault or damage that causes the residential premises to be unsafe or insecure
  • a fault or damage likely to cause injury to person or property
  • a serious fault in any door, staircase, lift or other common area which inhibits or unduly inconveniences the tenant in gaining access to and use of the premises

Please note: make sure you notify your Property Manager in writing by the next business day of any urgent repairs that you had to contact a tradesperson for. We need to know what happened, who you called, when they came out and approximately how long they attended the site for, in addition to anything else you think you need to inform us of.

Clause 61:

If the lessor (or the lessors nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.

Clause 62:

 The following procedures apply to urgent repairs arranged the tenant:

  • the repairs arranged by the tenant must be made by the qualified tradesperson nominated by the lessor in the tenancy agreement (Ray White nominated contractors overleaf)
  • if the lessor has not nominated a tradesperson, or the nominated tradesperson cannot be contacted or is otherwise unavailable – the repairs must be performed by a qualified tradesperson of the tenants choosing.
  • If the repairs are arranged by the tenant in accordance with these procedures – the lessor is liable for the cost of repairs and the tradesperson may bill the lessor direct;
  • if the tenant does not act in strict compliance with this clause – the tenant is personally liable for the cost of any urgent repairs arranged by the tenant.

 

NSW Standard Residential Tenancy Terms of the Residential Tenancies Act 2010

Clause 62:

In this Division:

Residential premises includes everything provided with the premises (whether under the residential tenancy agreement or not) for use by the tenant.

urgent repairs means any work needed to repair any one or more of the following:

  • (a) a burst water service,
  • (b) an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted,
  • (c) a blocked or broken lavatory system,
  • (d) a serious roof leak,
  • (e) a gas leak,
  • (f) a dangerous electrical fault,
  • (g) flooding or serious flood damage,
  • (h) serious storm or fire damage,
  • (i) a failure or breakdown of the gas, electricity or water supply to the residential premises,
  • (j) a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,
  • (k) any fault or damage that causes the residential premises to be unsafe or insecure,
  • (l) any other damage prescribed by the regulations,

but does not include work needed to repair premises not owned by the landlord or a person having superior title (such as a head landlord) to the landlord.

Please note: make sure you notify your Property Manager in writing by the next business day of any urgent repairs that you had to contact a tradesperson for. We need to know what happened, who you called, when they came out and approximately how long they attended the site for, in addition to anything else you think you need to inform us of.

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