Trusted owners corporation
management for Victoria

Scenic view of Melbourne

Backed by a national team, we deliver localised and simplified management services for owners corporations in Melbourne and across Victoria.

Melbourne

Managing an owners corporation in Melbourne requires local expertise, proactive management, and reliable support. Civium provides tailored owners corporation management services across the city, ensuring smooth operations for residential and mixed-use properties.

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We provide professional, end-to-end services to help you manage, maintain, and protect your property.

Owners corporation management

We understand that being part of an owners corporation is about more than managing properties—it’s about fostering strong communities.

Our team delivers tailored solutions to meet the unique needs of each building we manage. Whether it’s a small complex or a large multi-unit development, our goal is to simplify the complexities of owners corporation management and empower committees and owners to make informed decisions.

Strata building

Your owners corporation manager is your go-to for everything from organising Annual General Meetings (AGMs) to ensuring compliance with VIC legislation. With a team structure that includes support staff for financial, maintenance, and administrative tasks, we ensure nothing falls through the cracks.

Our owners corporation mangers will:

  • provide regular updates to keep your committee informed
  • collaborate with support teams to develop and execute plans for proactive management
  • deliver personalised service backed by Civium’s extensive local knowledge.

We offer tailored training sessions and educational resources to empower committees and owners.

Topics include:

  • Understanding owners corporation legislation and responsibilities
  • Financial management for owners corporations
  • Practical guidance on resolving disputes.

Our goal is to ensure everyone involved has the knowledge to make sound decisions for the community’s benefit.

Community living can sometimes lead to disagreements between owners, residents, or committees. Our team includes experienced mediators who ensure all parties are heard and guide the resolution process with fairness and professionalism.

Key features of our
strata management service.

Building managers at strata building

Compliance and governance

We ensure that all legislative requirements for your owners corporation are met, helping your property stay compliant. Our team provides expert guidance on by-laws and rule enforcement, ensuring all residents adhere to community guidelines and legal obligations.

Civium team member on phone

Transparent communication

Keeping residents and committees informed is essential. We provide regular updates on community matters through clear and structured reporting. Our open channels for communication allow owners to easily raise queries, offer feedback, and find resolutions when needed.

Civium team member in meeting

Personalised service

Every community is different, and we tailor our services to meet your needs. We carefully match owners corporation managers to each property based on expertise and community requirements. Our team takes the time to understand your building’s unique profile to provide the most effective management solutions.

Civium team members looking at plans

Local knowledge

We have a deep understanding of the local market and regulatory landscape. Our expertise spans across a diverse range of property types, ensuring we can deliver the right solutions for your community.

Finance management

Managing an owners corporation’s finances requires expertise, precision, and forward planning.

At Civium, we simplify financial management by providing committees with accurate financial reporting, budget forecasting, and levy management. Our team ensures complete transparency so owners and committees can make informed financial decisions with confidence.

Strata building

Planning for the future is key to financial stability. We work with your committee to create realistic budgets and long-term financial forecasts that support your community’s growth.

  • Customised budgets based on property needs
  • Detailed sinking fund forecasting
  • Strategic financial planning for major projects.

We provide clear, concise, and timely financial reports to ensure full visibility of your community’s financial standing.

Our reports include:

  • Monthly income and expenditure statements
  • Annual financial reports and forecasting
  • Transparent ledger management with easy online access.

Efficient levy collection and tracking are essential to maintaining financial health. We ensure levies are issued on time and payments are managed efficiently to prevent arrears.

  • Secure online payment options
  • Automated levy collection tracking
  • Proactive arrears management and follow-up.

Our team ensures that your financial processes meet all regulatory requirements, reducing risks and maintaining compliance with owners corporation legislation.

  • Compliance with all legal financial obligations
    Annual audits and reconciliations
    Expert guidance to support financial decision-making.

Key features of our
finance service.

Civium staff looking at financials

Smart savings strategies

We implement automation, group discounts, and data-driven forecasting to help communities reduce costs and manage finances more efficiently.

Civium client looking at phone

Financial accessibility

Owners can securely check their levy status and make payments through our owners portal, C-Hub, while committees have real-time access to financial data, income, and expenditure reports.

Civium accountant in meeting

Tailored financial management

We provide personalised financial management solutions, including custom reporting preferences, cash flow monitoring, and strategies to prevent deficits and maintain financial health.

Civium finance team

Proactive arrears management

Our structured arrears management system ensures timely levy payments with automated reminders and escalation processes, minimising financial risk for the owners corporation.

Maintenance management

Maintaining the health of your building is critical to ensuring it ages well and retains its value.

At Civium, we provide structured maintenance plans that balance proactive capital works with immediate repair solutions. Our team works closely with trusted contractors to handle everything from routine servicing to urgent repairs, ensuring a seamless and cost-effective maintenance experience.

Strata building

We implement preventative maintenance plans to reduce long-term costs and ensure your building remains in excellent condition.

  • Regular inspections to identify potential issues early
  • Planned servicing for major systems and infrastructure
  • Compliance with safety and regulatory requirements.

We coordinate all necessary trades and service providers, ensuring you receive quality work at competitive rates.

  • Sourcing and managing contractors for all repairs and maintenance
  • Assisting with the setup of regular services, such as cleaning and landscaping
  • Ensuring all contractors meet compliance and insurance requirements.

Owners can easily lodge maintenance requests via our online portal, C-Hub.

  • The “Make a Request” feature allows owners to submit issues directly
  • Option to upload images or documents for quicker resolution
  • Requests go directly to our maintenance department for faster processing.

Alternatively, maintenance requests can be submitted via email if owners are not registered with C-Hub.

Key features of our
maintenance service.

Civium maintenance manager looking at financials

Maximising property value

We prioritise proactive maintenance planning to preserve and enhance the value of your property, ensuring long-term financial benefits for owners.

Civium building manager walking in strata basement

Maintenance strategies

Each building is unique, and our customised maintenance plans ensure the specific needs of your community are met efficiently and cost-effectively.

Civium maintenance manager in meeting

Cost efficiency

We negotiate the best rates with trusted contractors while maintaining complete transparency in work order management and invoicing.

Civium client on mobile owners portal

Technology-driven solutions

With our online owners portal, C-Hub, owners and committees have full visibility on maintenance requests, real-time updates, and financial tracking for greater control.

Insurance management

At Civium, your insurance needs are managed by a dedicated team with expertise in owners corporation insurance.

We help prepare our clients for changes in regulations and industry trends, while securing comprehensive coverage at competitive rates from our network of reputable brokers. Our knowledge of state-specific insurance regulations ensures your building receives comprehensive and cost-effective coverage tailored to its risk profile.

Strata building

Ensuring your property has the right insurance coverage is essential. We assist in sourcing and renewing policies tailored to your owners corporation’s needs.

  • Access to leading owners corporation insurance providers
  • Comparative policy analysis to secure the best coverage
  • Compliance checks to ensure policies meet all legal requirements
  • Guidance on selecting excess levels that align with your financial strategy.

Managing insurance claims can be complex, but our dedicated insurance team provides hands-on support to make the process seamless and efficient.

  • End-to-end claims management and submission
  • Advocacy to ensure fair and prompt claim settlements
  • Coordination with brokers, insurers, and legal representatives
  • Assistance in navigating claims disputes and ensuring the best outcomes for owners.

In collaboration with our facilities management and maintenance teams, we proactively assess and mitigate potential risks to reduce the likelihood of claims and keep insurance costs under control.

  • Guidance on fire safety, cladding risks, and building defects
  • Assistance in implementing preventative maintenance strategies to reduce insurance premiums
  • Support in meeting compliance standards across different states and territories.

Our team ensures that your financial processes meet all regulatory requirements, reducing risks and maintaining compliance with owners corporation legislation.

  • Compliance with all legal financial obligations
  • Annual audits and reconciliations
  • Expert guidance to support financial decision-making.

Key features of our
insurance management.

Civium maintenance manager with client

Risk assessments

We collaborate with our facilities and maintenance teams to conduct risk evaluations to identify vulnerabilities and implement strategies that protect your building from potential hazards.

Civium staff member in meeting

Simplified management

Our dedicated team streamlines the entire insurance process—from policy selection to claims—so committees and owners can focus on their community without administrative burdens.

Civium insurance manager on phone

Advocacy and support

We provide expert guidance throughout policy renewals, claims, and compliance processes, ensuring your interests are protected and that you fully understand your coverage options.

Civium insurance manager taking notes

Industry expertise

Leveraging our national presence and industry expertise, we help owner’s corporations and their communities navigate legislative changes and market fluctuations that impact insurance costs.

Civium client looking at mobile owners portal

Our owners portal,
now optimised
for mobile.

Insights
Learn more about owners corporations.

See how we’ve
made a difference.

Working with Brittany Tsandefskis at Civium is excellent. Brittany is knowledgeable, reliable and efficient. She is across all aspects of our building management and it is great to feel that we are in expert hands. A real asset to our building and I highly recommend.

Owner

Civium Owners Corporation set the benchmark for how other owners corporations should operate. Both Bek and Christine should be considered valued assets to the Civium group and I thank them for changing the narrative on how an OC should operate - timely, efficient and service oriented. Thank you to Bek and Christine for breathing fresh air into OC operations.

Owner

Brittany has a commendable level of expertise and experience and has been rock solid in her approach and professionalism. No task or query is too big or too small and her management of problem solving and conflict resolution is commendable. Always willing to help and always with a smile.

Owner

The support we now receive is exceptional with all queries attended to and resolved in a timely manner.

Owner & Resident

East Melbourne VIC

Brittany has been managing our building for a while, and she is absolutely a pleasure to deal with. Email always gets replied straight away, any issues always gets dealt with promptly. I would highly recommend Brittany (Civium Property Group) to anyone that is looking for reliable and trustworthy OC company.

Owner

Request a management proposal

Looking for new owners corporation management for your property? We provide tailored, proactive solutions to suit your owners corporation’s needs.

No matter the size or complexity of your property, we’re ready to help. Simply fill in your details, and we’ll provide a customised proposal detailing our services.

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