At Civium, we know confident, well-trained people make all the difference. That’s why we created Campus—a platform that supports our team from day one, helping them grow, build strong relationships, and deliver great results.
At Civium we’ve always believed that our people are what make the biggest impact on client experience. They’re the ones building relationships, solving challenges, and delivering results every day. But we also know that starting a new role can be daunting, especially in a fast-paced and demanding industry like property.
That’s why we created Campus—our onboarding and training platform that’s all about giving our team the support, confidence, and knowledge they need to thrive.
Why Civium are doing this
Strata management isn’t just about buildings—it’s about people, relationships, and making communities thrive. With over 20 years of experience, Civium has grown from a local agency to a national leader in strata management services. But as we’ve expanded, one thing has stayed constant: our commitment to developing talent. The Strata Kickstarter Program ensures the next generation of Strata Managers is equipped to meet the industry’s unique challenges with confidence and expertise.
Why Campus Matters
Let’s face it – staff turnover is tough on everyone. For us, it disrupts our team. For our clients, it can mean a break in the continuity of service they’ve come to expect.
When we looked at the numbers, the story was clear. Our data has shown that our staff who have stayed long-term, had a great onboarding experience – and when our team stays, our clients stay too. The result, a more confident and educated team, that delivers better outcomes for our clients today, and in the future.
So, we set out to improve the way we onboard and train our people. Campus was designed to make sure every new team member feels prepared, valued, and ready to succeed from day one.
Raising the bar for industry education
One of the challenges in the property industry is that there’s no consistent approach to training. In some states, there aren’t even licensing requirements for property professionals. That’s a big gap—and it’s one we wanted to address.
With Campus, we’ve created a platform that goes beyond the basics. Our training modules are tailored to the specific laws and regulations in the states we operate in, so our team is always equipped with the right knowledge for their roles. It’s about setting a higher standard—not just for us, but for the industry as a whole.
What makes Campus different?
Campus isn’t just another onboarding process. It’s a way to give our people the confidence and tools they need to make a real impact.
Here’s what makes it special:
- Customised training: Every module is designed to reflect the laws and requirements of the states where we operate. It’s not a one-size-fits-all approach.
- Practical support: We make sure new team members know exactly where to go and who to turn to for help. It’s about building connections and making the transition as smooth as possible.
- Focus on growth: This isn’t just about learning the job—it’s about setting our team up for long-term success.
At the end of the day, confident, well-trained staff deliver better results. They’re more engaged, more capable, and more likely to go the extra mile for our clients. Campus is an investment in our people, and by extension, an investment in our clients. It’s how we ensure that every client interaction reflects the high standards we set for ourselves.
For us, Campus isn’t just a platform—it’s a commitment. A commitment to our team, to our clients, and to building a future we can all be proud of.
