Three ways to improve communications with your property manager

Feel like you’re always playing phone tag with your property manager? These communication techniques could help. Here are three tips from our team. 

When you have a question or your rental needs some attention, it’s important to be able to get in touch with your property manager quickly and efficiently.

Doing so, however, requires effective communication. Here are some tips to ensure your message is consistently received.

1. Update your contact information

First and foremost, ensure your property manager has your updated and accurate contact information, including:

  • Mobile phone,
  • Work phone,
  • Email address.

Equally important is letting them know your preferred methods of communication. If, for example, you are more responsive to email, share this information so neither of you waste time on the phone.

If you’re going out of town, let your property manager know and provide them with emergency contact details.

2. Be clear and specific

Don’t cloud your message with unnecessary language – make your interests clear and to the point. At the same time, keep things reasonable and polite.

3. Put it in writing – preferably electronic

A phone call is easily missed and forgotten about, particularly if your property manager is out-of-the-office or on the road. To this end, follow up with a written message that will get stored, preferably email. This will help ensure your request is answered in a timely fashion.

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